Common Shipping Problems Carriers Face—And How to Handle Them
- Soshaul
- May 15
- 3 min read
Running a trucking business isn't for the faint of heart. Whether you're an owner-operator or managing a small fleet, you’ve likely run into your fair share of shipping headaches. From late deliveries to detention, the challenges can pile up fast.
But with the right preparation and tools, you can overcome these problems and protect your bottom line. Below are eight common shipping problems carriers face, along with ways to handle them.
1. Delayed Deliveries
The Problem:
Traffic, weather, mechanical issues, or delays at the dock can throw your delivery schedule off track—and cost you money or future business.
The Fix:
Invest in GPS and route-planning tools that help avoid congestion. Always build in a buffer when booking loads, and let the broker or shipper know immediately if you’re running behind. Clear, honest communication keeps relationships strong.
2. Freight Damage
The Problem:
If freight gets damaged in transit, you might be held responsible—even if it wasn’t your fault.
The Fix:
Inspect every load before leaving the dock. Make sure cargo is properly secured and take photos as proof. If something doesn’t feel right, speak up. It’s better to delay a few minutes than deal with a claim later.
3. Miscommunication with Brokers or Shippers
The Problem:
Wrong addresses, unclear instructions, and missed appointments are all too common and can lead to wasted time or lost revenue.
The Fix:
Confirm all load details in writing: pickup and drop-off times, locations, contact names, and any special requirements. Ask questions if anything is unclear before accepting the load.
4. Excessive Wait Times as a Common Shipping Problem
The Problem:
Long wait times at shipping and receiving facilities eat up your HOS (Hours of Service) and reduce your earning potential.
The Fix:
Track detention time and have clear policies in place. Communicate delays to your dispatcher or broker immediately. Over time, identify facilities with a track record of delays and avoid them when possible.
5. Poor Load Planning and Empty Miles
The Problem:
Deadhead miles burn fuel and waste time, with zero income to show for it.
The Fix:
Use load boards or apps that help you find backhauls near your delivery locations. Build relationships with brokers and direct shippers that move regular freight in your preferred lanes.
6. Paperwork and Compliance Issues
The Problem:
The Fix:
Use apps to scan and submit BOLs and rate confirmations while on the road. Keep logs accurate and up to date to stay compliant and avoid unnecessary trouble.
7. Unclear Pay and Unexpected Deductions
The Problem:
You complete the load, but your settlement comes back with unexplained deductions or lower pay than expected.
The Fix:
Get everything in writing up front. Confirm the rate, any fuel surcharge, detention pay, layover rates, and payment terms. If something’s unclear, ask before you move the load.
8. Driver Burnout or Shortages (For Small Fleets)
The Problem:
If you’re running a fleet, even a small one, keeping drivers happy and on board is tough in today’s market.
The Fix:
Offer fair pay, respect their time, and prioritize safety. A well-rested, respected driver is more productive and less likely to leave.
Shipping problems are a part of doing business in the trucking industry, but they don’t have to take you off course. By staying organized, communicating clearly, and knowing what to watch out for, you can keep your operations running smoothly and your business growing.
Every load is a chance to prove your reliability. Protect your time, your truck, and your reputation—and success will follow.
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Soshaul Logistics LLC and its affiliates do not provide tax, legal or accounting advice. This material has been prepared for informational purposes only, and is not intended to provide, and should not be relied on for, tax, legal or accounting advice. It is meant to serve as a guide and information only and Soshaul Logistics, LLC does not assume responsibility for any omissions, errors, or ambiguity contained herein. Contents may not be relied upon as a substitute for the FMCSA's published regulations. You should consult your own tax, legal and accounting advisors before engaging in any transaction or operation.
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